Docs & Guides

Help Articles

Find operational guidance for templates, assets, API keys, usage, and render troubleshooting.

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Help Articles workflow

Help Articles is set up for teams that need repeatable, template-driven output instead of one-off manual design work.

  • Connect help documentation to uploaded assets, approved templates, and API-safe render jobs.
  • Keep all remote image dependencies blocked so production renders use controlled assets only.
  • Use idempotency keys when the same request can be retried by an automation tool.

What this page covers

Find operational guidance for templates, assets, API keys, usage, and render troubleshooting.

  • Start with template setup and asset upload rules.
  • Check render logs when jobs fail.
  • Use support workflows for account or billing questions.

Production checklist

Before using this workflow in a campaign, validate the template, expected dimensions, asset ownership, and output access path.

  • Render the same payload three times and compare output hashes for deterministic behavior.
  • Confirm local fonts are present in the approved whitelist before launch.
  • Monitor completed and failed jobs from the logs page during rollout.